Customer Service Advisor


  • £8.71 per hour
  • Posted: 22/09/2017
  • Tamworth b78 1se Tamworth
  • Job Ref: 063103340
  • Temporary

Job Details

Customer Sales Advisor

I am looking for someone who has a passion for sales as my client is looking for someone to be based in the call centre taking inbound/outbound calls. This is a temporary ongoing role.

Working hours are Monday to Friday 08:30 – 16:30 with a 30 minute lunch.

Hourly rate is £8.71

Job Purpose

To assist in the achievement of National Account sales, profit and customer service targets through individual and team KPIs. To deliver outstanding customer service at all times ensuring each customer experience is exceptional.

Skills and Competencies

• Technical skills

• Flexibility

• Planning and organisation

• Initiative

• Customer focus

• Communication and interpersonal skills

• Team work

• Quality of work

Key Responsibilities

Sales

• Make daily calls in accordance with the call diary to generate repeat orders, ensuring all orders are captured, and opportunities are taken to maximise sales and margin.

• Receive inbound sales orders and enquiries from National Account customers, maximising all profit opportunities.

• Grow and develop accounts within defined portfolio against targets, working with National Account Managers to achieve maximum potential.

• Carry out revenue-generating administration tasks in line with daily reporting.

Customer service

• Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required

• Manage out of stock items by communicating with purchasing and advising customer accordingly.

Maintain effective communications and good working relationships with all internal and external teams, particularly National Account Managers, Operations, Stock Control and Credit Control to ensure maximum customer service levels are achieved.

If you are interested apply now or contact Ella on 01283 512225