1st Line IT Support

  • £16000 - £20000 per annum
  • Posted: 11/09/2017
  • Tamworth B77 3PU Tamworth
  • Job Ref: 063103350
  • Permanent

Job Details

My client are expanding their team and are looking for dedicated 1st Line IT Support Consultants to support both internal and external stakeholders. You will have experience in Application Support in particular, Network and Infrastructure support is less favourable. 

As a 1st Line IT Support Consultant your responsibilities will include:

Provide technical support and user assistance to customers
Handling customer requests (via email, telephone or web portal) and logging them in the service management tool
Providing customers with software usage advice
Identifying the appropriate priorities and required actions (escalation)
Running SQL scripts on MS SQL Servers
Product service pack testing
Providing service pack testing
Providing updates and detailed product release information
Collating product enhancement suggestions

For more information please contact Chris 01827 311 377