Dispatcher


  • £18203.14 per annum
  • Posted: 19/09/2017
  • Tamworth b79 7qf Tamworth
  • Job Ref: 063103355
  • Temporary

Job Details

Dispatcher

A Temporary to Permanent position is available in Tamworth

3 Shifts including Monday to Friday 07:30 – 16:00 / 08:30 to 17:00 / 12:00 to 19:30, on this last shift you work 6 days including the Saturday 09:00 to 14:00.

Salary: £18,203.14

The main purpose of the Dispatch Role is to ensure all new instructions are dispatched optimising technician utilisation, using smart geography, to minimise the job lifecycle, effective application of resources to apply the fire damage working model.

Key Responsibilities

 Make all 1st Contact calls for your Region to policy holders and book 1st visits in one touch – outcome driven not task driven

 Drive proactive management of technician diaries to optimise technician productivity and profitability

 Enforce technician ownership of allocated postcode claims– same technician for end to end lifecycle, as standard

 Request resources and hire equipment via the Dispatch Manager to enhance job lifecycle times

 Proactively manage next visits/ongoing work is promptly or booked in advance where possible to keep job lifecycles to a minimum & claims moving forward

 Adhere to Customer SLA's wherever possible whilst exercising knowledge and judgment skills to make economical business choices which maybe to the detriment of an SLA

 Actively participate with an entrepreneurial spirit to develop the Dispatch Team and off continuous improvement ideas

 Ensure written notification is issued as per SLA's on jobs where customer contact has been unsuccessful

 Ensure customers' job related queries are answered in a timely manner to maximise the customer service experience

 Actively participate in the Dispatch on call rota

 Ensure customers' job related queries are answered in a timely manner to maximise the customer service experience

 Actively participate in the Dispatch on call rota

 Any reasonable management requests which may be influenced by claim volumes

If you feel this is the role for you please apply online or email your CV to Ella.Dancer@pertemps.co.uk or call 01827 311377 and ask to speak to Ella