Customer Service Co-ordinator

  • £19400 per annum
  • Posted: 21/04/2017
  • Leicester
  • Job Ref: 080104373
  • Contract

Job Details

Customer Service Co-ordinator
6 Month Contract possibility of perm afterwards

6am -3pm
7am - 4pm
8am - 5pm
9am - 6pm

£19,400 per annum

My client operates within the building services and products industry and are a leading manufacturer and distributor in this sector.
Due to expansion they currently have opportunities within their customer service department for strong experienced customer advisors.

Duties Involve:

To act as the first point of contact for all customer service requests, taking cash payments and chasing

Ensure all relevant administration is carried out to record and track customer service requests from start to finish.

Maintain an open line of communication with internal departments, customers and Partners at all times

Resolve customer requests within our company standards

Making decisions on customer service resolutions using information gathered from customers

Positive attitude to problem solving with an acute attention to detail

Proficient with MS Word, Excel and Outlook

Polite, professional and confident phone manner

Very well organised and works well under pressure

Empathetic towards and understanding individual customer issues

Friendly, outgoing attitude towards customers, partners and colleagues

If this is a role you believe you can excel in, please get in touch now.