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Customer Service Advisor

  • £10.88 per hour
  • Posted: 21/04/2017
  • Edinburgh
  • Job Ref: 082103924
  • Permanent

Job Details

Pertemps are recruiting for several Customer Service Assistants to work in a busy Contact Centre for one of our 3rd Sector clients, based in the West of Edinburgh.

Rate of pay is £10.88 per hour, hours of work - Monday to Friday 9am - 5pm.

This is for an initial 8 week period, with an oppurtunity to extend beyond for good candidates.

Job Duties:

- Taking calls from members of the public or service users regarding Housing issues, answering in a polite and helpful manner and aiming to resolve in the first call.
- Data input and update of all client files.
- Dealing with issues and complaints, only escalating when required.

Candidate should have:

- Excellent PC and organisational skills
- An ability to remain professional at all times.
- An ability to talk to vulnerable people with sympathy and confidentiality.

If you are interested, please submit your CV online immediately.