Telecare Responder Job In Edinburgh

Telecare Responder

  • £9.15 per hour
  • Posted: 15/03/2019
  • Edinburgh
  • Job Ref: 082104720
  • Temporary

Job Details

Telecare Responder

I am looking for 4 temporary members of staff to join our Edinburgh based client with the Community Alarms Team.
The role will be ongoing. - £9.15 per hour based at Peffermill.
36 hours per week.
A full drivers licence is an essential requirement.
A PVG will be required, if you already have a PVG an update will need to be done through ourselves which will cost you £18. If you don't have one, a full PVG will cost you £59.

Purpose of Job
The Hub Response Practitioner will take a frontline intervention and prevention role in the delivery of a 24/7 Assistive Technology Enabled Care service, underpinned by the TEC Services Association Code of Practice and HSE, LOLER guidance.

  • Responding to a broad range of service users who require assistance in their home or in the community, more specifically but not limited to: assistance with falls, mobility incidents and First Aid.
  • Answer and monitor alarm and telephone calls to a broad range of service users who require remote or on-site support.
  • Prevent further incidents from occurring, through appropriate and safe assessment, referral, signposting and advice.


  • Citizen Response Practitioners will support service users in their own home and community, using a range of methods and approaches:
  • Work in partnership with ATECH 24 colleagues, to coordinate the safe and appropriate response to a service user
  • Answer and resolve telephone calls made to the Hub, recording details and outcomes in relevant systems
  • Work in partnership with the wider Hub team to coordinate and resolve service user incidents.
  • Deal with a large volume of alarm calls from service users who require varying levels of support, from simple to complex, sometimes life critical.
  • Assess service user needs by alarm and telephone call and direct the appropriate response
  • Assist service users who have had a falls or mobility incident, guided by the DRA and applying personal health and safety principles
  • Assess service user personal and medical condition to evaluate how the response should be progressed
  • Assist service users who require emergency medication management assistance
  • Liaise with Emergency services, Council, NHS and third sector contacts to relay service user sensitive and at times life critical information to progress a safe and appropriate response for a service user
  • Undertake generic/dynamic risk assessments (G/DRA) to identify how service users who require assistance in a falls or mobility incident, should be supported
  • Undertake, record and report on relevant Falls and Mobility assessments on service users who meet the criteria and provide advice and signposting to relevant support services
  • Profiling and evaluation of Assistive Technology packages during response visits and at planned intervals, during the service user's journey. They will also provide on-site technical support, including repairs and re-installation of simple equipment

If you are interested, have a drivers licence and are willing to pay for a PVG, please send an updated CV to or apply directly through this advert.