Customer Service Agents - Edinburgh City Centre

Key Responsibilities
- Taking high volume inbound calls. Dealing with a wide range of queries involving pensions, retirements and corporate accounts.
- Responsible for delivering exceptional service over the phone dealing with customers at first point of contact.
- Take ownership of customer problems solving them at first point of contact and escalate when required.
- Administration work - Sending emails, Processing work, Data entry.

Pay Rate : Min £10.64 per hour - £12.08 per hour depending on experience
Working Hours : 35 hours per week, Monday to Friday - Shifts between the hours of 08:00am - 18:00pm
NO WEEKENDS
Duration : 12 month ongoing temporary to permanent opportunity - career progression opportunities!
Start date: 25/07/2022
Location: Edinburgh City Centre

You must be able to PASS a CREDIT CHECK and DISCLOSURE check if successful

Skills Required:
- Excellent Communication skills - Written and Oral - Ability to build rapport with individuals at all levels
- Customer focused and a proven track record in delivering excellent customer service
- Take ownership of customer requests
- Computer literate - Confident in navigating yourself around different systems
- Understanding and Interpreting Data at a basic level on inhouse systems

If you are a customer focused individual looking for a role that challenges you and you can progress, please apply with your most up-to-date CV and we will call you to discuss next steps.