Our client, a well known Public Sector organisation based in Glasgow City Centre, requires an experienced Digital Production Coordinator on a temporary. The salary for the position is £10.38 per hour, working 37.5 hours per week Monday to Friday 9am to 5pm.
Main purpose of role:
To work with the Digital Services Team to provide specialist digital content support and coordination on a diverse range of highly accessible and useable digital content that communicates messages relating to health inequalities in order to contribute to corporate outcomes and contribute to the organisational strategy, A Fairer Healthier Scotland.
- Coordinate the ongoing maintenance of existing websites
- Acting as the first point of contact for customers, including answering queries either on the phone, by email or in person
- Troubleshoot and fix issues or referring on to content designers or developers as appropriate
- Providing specialist support in the production of highly accessible and useable digital content that effectively engages with the target audience. Carry out final checks to establish that digital content meets all legal requirements including accessibility, copyright and data protection, taking into account any political sensitivities around content topics
- Maintain quality control, ensuring content is error free, accurate and accessible. Content includes web copy, images, newsletters, downloadable files and audio visual material, produced by internal colleagues, external partners or other agencies, where some decisions may be complex or politically sensitive, maintaining house style and adhering to editorial policies
- Gather and report analytical data, including setting up custom reports
- Assisting in coordinating and promoting the strategic use of web analytics by the organisation.
- Develop and maintain effective working relationships with key project leads within the programme teams, and support the Digital Services team in providing specialist advice and guidance on all digital content related matters, including content development, accessibility and quality assurance.
- Provide project support to the Digital Services team, coordinating and scheduling work packages, organising meetings and training sessions, maintaining internal systems and producing management information reports
- Support the team in maintaining an overview of budgets and resources, supporting any required tendering processes, providing reports of activity and coordinating the monitoring and maintenance of online subscriptions, domain registrations and account renewals, raising purchase orders where required
- Contribute to the Digital Services team's development, implementation and review of policies, processes and guidelines relating to digital content matters within the organisation, ensuring they are in line with governance requirements, that they meet any statutory and regulatory obligations and support the organisation's aim of continuous improvement
- Contribute fully to the work of the team, the directorate and the organisation, taking opportunities to get involved in corporate activities, actively supporting the organisation's goals of continuous improvement and customer focus and developing and maintaining a broad understanding of health inequality, equality and diversity and human rights issues and how these fit into the organisations policy context, contributing overall to the organisational aim to reduce inequality in health for the people of Scotland
- Follow all required policy, financial, project planning and reporting organisational processes, managing resources within defined limits and taking action or alerting manager where corrective action is required, in particular supporting the team to organise and coordinate tenders and draw up contracts to ensure financial procedures are adhered to, negotiate costs for venues and ensure quality of services and value for money in services contracted
Key Skills and Requirements
- Educated to HND level in a relevant subject or equivalent level of experience
- Specialist knowledge and experience of digital content management systems and the ability to assess and edit high quality digital content
- Experience of delivering multiple digital projects concurrently
- Experience of using web analytics such as Google Analytics to interpret and produce meaningful data that will drive business decisions is an advantage
- Knowledge of legal issues relating to publishing digital content including accessibility, copyright and data protection is an advantage
- A high degree of computer literacy and the ability to use databases and spreadsheets to organise and report on complex information
- A proven ability to be proactive in identifying and resolving problems and to take the initiative in identifying and addressing learning goals
- Strong analytical and communication skills, written and interpersonal, to enable the assimilation and presentation of complex information in formats that are suitable for a range of different audiences and to capture the thoughts and activity of a wide range of stakeholders
- Experience of working with a wide range of stakeholders is an advantage
- Excellent personal organisational skills including effective work planning, flexibility, ability to use initiative and work to agreed timescales and ability to comply with all required organisational processes such as financial procedures
- Proven ability to work and contribute effectively as part of a team and to focus on the delivery of high quality services to the team’s customers be they internal or external