Our client who is based in the Public Sector, has a requirement for a Claims Administrator. This is a temporary role, based in Clyde bank, and attracts a pay rate of £14.86 per hour and working hours will be Mon-Friday 9am to 5pm.
Contract Management is heavily dependent on manual processes with staff checking a high volume of transactions that must meet evidence requirements. The work is very detailed and intensive. There are peaks in demand and the types of claims received which are categorised into complex and non-complex claims
To provide support to the Contract Management team to check evidence submitted by companies is appropriate for the grant awarded and to contact companies to submit outstanding claims.
Duties and Responsibilities
o Process non-complex grant claims and complete the payment instructions
o Review, sort, order and complete reconciliation documentation for verification by others of Complex claims.
o Provide written feedback to companies where submitted evidence is insufficient or incorrect.
o Monitor the return of information from companies and discuss further action with the Specialist Contract Management when necessary.
o Review offers prior to issue.
o Assist the Contract Management Specialist to provide an effective contract management service for their portfolio of companies.
o Work to team targets.
o Ensure compliance with standard operating processes and work instructions.
o Knowledge of Microsoft Dynamics,
o Excellent experience in Microsoft Office programmes in particular Outlook, Word and Excel software.
o Used to working with figures and carrying out detailed work or experience of auditing against set criteria.
o Ability to plan workload and prioritise a highly varied workload and to work with a range of competing priorities
o Strong influencing and interpersonal skills when dealing with both internal and external customers.
o Good level of confidence to facilitate dealing with colleagues and external contacts at all levels;
o Well developed interpersonal skills necessary to contribute to teams or to interface with customers in challenging circumstances;
o An ability to work under own initiative as part of a dispersed team.