Call Centre Operator Job In Motherwell

Call Centre Operator


  • £9.92 per hour
  • Posted: 30/01/2019
  • Motherwell
  • Job Ref: 086105352
  • Temporary

Job Details

Our client, a well-known Public Sector organisation based in Eurocentral near Motherwell, requires a Contact Centre Operator on a temporary basis for approximately 3 months. The salary for the position is £9.92 per hour, working 35 hours per week Monday to Friday. You will need to be flexible to work shift between 8.00am and 7.00pm.
A minimum Basic Disclosure issued within the last 6 months is a requirement for this role.

Main purpose of role:

As the first point of contact, you will answer customers' calls and assess their needs quickly and efficiently before helping to deliver the right solution.

Accountabilities/Responsibilities

  • Working with multiple systems and different types of customer enquiries
  • Liaise with both external and internal contacts as appropriate in relation to the nature and type of enquiries received
Key Skills and Requirements
  • Disclosure certificate issued within the last 6 months
  • Ideally at least 2 years Call / Contact centre experience
  • Knowledge of FOI / Data protection
  • Strong communication skills
  • Excellent data capture skills
  • Sound working knowledge of Microsoft packages including Excel and Word, combined with any 'in-house' form-based database experience
  • Use of e-mail packages and intranet/internet functions would be helpful.
  • Accuracy and attention to detail
  • Planning and organising work to meet regular deadlines
  • Working flexibly with ability to prioritise
  • Team Working
  • Educated to SVQ Level 3 or equivalent