Programmes Administrator Job In Glasgow

Programmes Administrator


  • £11.00 per hour
  • Posted: 05/02/2019
  • Glasgow
  • Job Ref: 086105361
  • Temporary

Job Details

Our client, a highly respected Higher Education establishment based in Glasgow, require an Undergraduate Programmes Administrator on a temporary basis. The salary for the position is £11.00 per hour. Hours of work are Monday to Friday 9.00am to 5.00pm - 35 hours per week.

Main purpose of role:
To provide effective and proactive administrative support for the School's Undergraduate programmes to ensure an excellent service and experience for staff and students.

Accountabilities/Responsibilities:

  • Acting as first point of contact for students, resolving as many queries as possible and redirecting when required
  • Creating and maintaining accurate and up-to-date student files
  • Liaising with Advisers of Study, Registry and other Schools/subject areas in relation to student progress, accuracy of information on student records, and recording/publishing assessment results
  • Supporting students with a disability, ensuring that agreed provisions are made in conjunction with lecturers and tutors
  • Providing administrative support to exchange students (incoming and outgoing), including liaison with partner institutions, maintaining files and assistance for the Student Mobility Co-ordinator
  • Collating and providing information required for student appeals and complaints
  • Reviewing and maintaining course documentation, incorporating all changes to policy and regulations on an annual basis and ensuring consistency and accuracy
  • Managing the tutorial and seminar timetables and room bookings for all courses and associated activities
  • Managing the enrolment process on MyCampus, proactively monitoring student numbers to ensure that classes are filled optimally and new classes are scheduled when required
  • Managing student attendance and taking follow-up action as required in collaboration with Course Coordinators and Advisers of Study
  • Administering the approval process for new courses and course changes via PIP
  • Maintaining MyCampus plans for the Undergraduate Economics degree
  • Producing and analysing course and student data for Quality Assurance and Enhancement purposes, including annual monitoring and Periodic Subject Review
  • Setting up online submission processes, including Turnitin (plagiarism software) assignments and overseeing the effective operation of these processes, addressing any problems that occur
  • Supporting academic staff with the preparation of exam papers, ensuring adherence to University guidelines and high-quality presentation, liaising with internal scrutinisers and external examiners
  • Producing and maintaining spreadsheets to record submission/completion of assessment, application of late submission penalties, information relevant to good cause and grades
  • Preparing accurate spreadsheets and good cause case files for the Internal Examiners' and Board of Examiners' meetings
  • Producing statistical data to identify students for the purposes of progression and prizes
  • Clerking the Honours Good Cause. Internal Examiners' and Board of Examiners' meetings in terms of organisation, preparation of documentation; ensuring all communication and decisions are documented; liaising with and supporting the external examiners and transcribing/publishing all grades accurately and securely in a timely manner
  • Create, develop and maintain the virtual learning environment (Moodle), ensuring that content is relevant, accurate, presented effectively and up-to-date
  • Organise student feedback on courses using EvaSys, communicating effectively with all relevant parties
  • Clerk the Economics Undergraduate Learning and Teaching Committee by preparing and distributing agendas, liaising with members, recording and circulating accurate minutes, and ensuring all actions are completed, escalated as required and reported to students
  • Organising and taking part in Undergraduate Economics events, including Open and Applicant Visit Days
  • Organising and participating in the Level 3 and Honours induction and graduation events
  • Undertaking School-level tasks allocated by the Undergraduate Programmes Manager, designed to improve and maximise the efficiency, effectiveness and consistency of undergraduate provision across the Business School
  • Maintaining course-related undergraduate web pages
  • Collating information required for requests made under freedom of information and data protection legislation
  • Provide secretarial support to allocated members of academic staff, including meeting organisation and IT-related support
Key Skills and Requirements:
  • Educated to HNC, VQ3, Highers, City & Guilds or equivalent
  • Previous experience in a similar role ideally with the higher education sector
  • IT Literate with comprehensive knowledge of Microsoft Office Suite and the Internet
  • First class organisational skills and proven ability to prioritise work schedules efficiently, multi-task and work on own initiative
  • Able to work proactively, demonstrating use of own initiative and with limited supervision
  • First-class problem solving skills to prevent and solve problems and manage conflicting demands
  • High standards of accuracy, attention to detail and professionalism when working under pressure
  • Excellent communication and interpersonal skills, demonstrating tact, diplomacy, assertiveness and the ability to maintain confidentiality
  • Able to deal appropriately with staff and students from varied cultural backgrounds whose first language is not English
  • Team player
  • Experience of managing large and complex Excel spreadsheets and resolving related problems.
  • Experience of using University IT systems (MyCampus, Moodle, CMIS, PIP_
  • Experience of clerking committees and drafting minutes.
  • Experience of web editing