Telephonist Job In Glasgow


  • £9.36 per hour
  • Posted: 28/02/2019
  • Glasgow
  • Job Ref: 086105395
  • Temporary

Job Details

Our client who is based within the Public Sector, have a temporary part time role for a Telephonist operator based in Glasgow City Centre. This is a temporary assignment and the rate of pay will be £9.36 per hour. The hours of work will be Tuesday and Wednesday 9am - 5pm.

Main Activities/Responsibilities:

  • Answering, transferring and directing high volumes of incoming calls using a Mitel switchboard operator console.
  • Maintaining a swift response rate, in accordance with agreed Service Level Agreements.
  • Liaising with all external customers e.g. current and prospective students, commercial customers, alumni, prospective donors and business partners, quickly directing their calls to the appropriate University contact.
  • Reporting any minor telephony faults to the switchboard supervisor, telephone engineer or relevant supplier where necessary and ensure fault is remedied.

Key Skills:
  • Good IT skills
  • Good telephone manner
  • Customer focussed