Our client who is based within the Public Sector, have a temporary part time role for a Telephonist operator based in Glasgow City Centre. This is a temporary assignment and the rate of pay will be £9.36 per hour. The hours of work will be Tuesday and Wednesday 9am - 5pm.
- Answering, transferring and directing high volumes of incoming calls using a Mitel switchboard operator console.
- Maintaining a swift response rate, in accordance with agreed Service Level Agreements.
- Liaising with all external customers e.g. current and prospective students, commercial customers, alumni, prospective donors and business partners, quickly directing their calls to the appropriate University contact.
- Reporting any minor telephony faults to the switchboard supervisor, telephone engineer or relevant supplier where necessary and ensure fault is remedied.
- Good IT skills
- Good telephone manner
- Customer focussed