Client Advisor Job In Glasgow, Glasgow City

Client Advisor

  • £10.04 - £1004 per hour
  • Posted: 11/02/2020
  • Glasgow, Glasgow City
  • Job Ref: 086105939
  • Temporary

Job Details

Our client, a highly respected Public Sector establishment, based in Glasgow City centre, require a number of Client Advisors for intakes starting in April and May. This is a temporary role, expected to last 6 months. Hours of work will be 37 hours Monday to Friday. You need to be flexible to work between 7.00am and 7.00pm. Rate of pay will be an excellent £10.04 per hour.
A minimum Basic Disclosure issued within the last 12 months is a requirement for these positions. If you do not have this, you must be prepared to apply for one immediately, at your own expense.

Main Purpose of the Role:
The Client Advisor role offers an exciting opportunity to work in new and developing teams that will be part of a new Government Agency. The role is suited to applicants who are empathetic, can demonstrate excellent customer service and ensure client needs are met, whilst building trust and rapport; providing a positive experience for all who contact the organisation.
Whatever your age, experience or background successful applicants will receive a comprehensive induction and training programme that will ensure you are confidant and capable of fulfilling the duties required.

Main Duties:
Client Advisors are unlikely to be required to carry out all of the duties listed, however you will need to be flexible and adaptable as the organisation's systems and structures are established and the service provided develops and grows.

  • Provide clients with accurate information in a warm and friendly manner which may be by telephone, face to face, email or online
  • Process applications
  • Inbox monitoring and management
  • Maintain correct and up-to-date client information
  • Quickly determine client's needs
  • Handle sensitive and personal information in line with confidentiality rules
  • Carry out administrative tasks using computer systems to process payments, client requests, updates and appointment booking
  • Work as part of a team to resolve or escalate customer queries and complaints
  • Support team managers and other team members in carrying out daily work activities and when new projects arise