Customer Service Team Leader Job In Kingston upon Hull

Customer Service Team Leader


  • £23k + Bens
  • Posted: 12/03/2019
  • Kingston upon Hull
  • Job Ref: 111100214
  • Permanent

Job Details

I am currently recruiting for an experienced Contact Centre Team Leader to join a rapidly growing, dynamic and forward-thinking business based in Hull. 

Leading a team you’ll play an essential role in delivering a world class customer service experience to our clients customers. You will use your leadership and organisational skills to build, train, support and develop a high performing and motivated team of Customer Service staff in solving customer issues.


This is a Permanent Position working between 8am-6pm Monday – Friday


Paying a competitive salary of £23,000 Per annum + Bens

Key Responsibilities:

  • Contribute to the development and implementation of the customer services model
  • Managing the day to day running of the Customer Relations Team
  • To actively ensure the processes, objectives and strategy within customer services facilitate growth, increased productivity and cost efficiency.
  • Lead, support and inspire your agents to deliver exceptional customer service, assign key tasks and responsibilities, set objectives, monitor performance and review on a regular basis.
  • Coach and develop Customer Advisors in exceptional complex customer queries

The successful individual will have experience of leading a team in a Contact Centre operation, we are unable to consider anyone who doesn’t have a background in Contact Centre leadership.