Customer Service Advisor - Banking Job In Hove

Customer Service Advisor - Banking


  • £9.92 per hour
  • Posted: 24/09/2018
  • Hove
  • Job Ref: 124100036
  • Temporary

Job Details

Customer Service Advisor - Banking
Location: Hove
Pay Rate : £9.92/hour  


Our client is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you.

They have  been supporting customers, communities and businesses in the UK for over 320 years. You could become a part of this journey and make a real difference to the Group’s customers.

JOB ROLE:  

This is a 6 month temporary role with the potential to go permanent. These positions are offering a pay rate of £9.92 per hour. You'll be working Monday - Friday 8am - 7.30pm, Saturdays 8am-1pm mixture of early and late.  If a Saturday is worked you'll get a day off.  2 Saturdays per month. During your first few weeks you’ll receive excellent support and training.  

KEY RESPONSIBILITIES: 

  • Deal with customers who are classed as vulnerable, illness or relationships splits etc 
  • Hybrid role, inbound telephony taking calls from customers, assessing their situation and assessing how vulnerable they are
  • Assess the customers affordability and see what they can do to help them
  • Some accounts need to be moved into pre-litigation if their mortgage can't be paid.
  • Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
  • Personally contribute to an environment where colleagues want to work and customers feel valued
JOB REQUIREMENTS:
  • Good communication – oral and written
  • Embrace 'in the moment' coaching to develop your skills and knowledge
  • Continuous improvement mind set which will be evidenced in the improvement of customer centric measures
  • Adaptable to change and willing to embrace new ideas
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
WHAT’S IN IT FOR YOU? 
  • Excellent training 
  • Great rates of pay 
  • Potential for extension
  • The opportunity to work alongside a fantastic, supportive, fun team 
If you’re interested in the opportunity to make a real difference and help Britain prosper then this  could be the place for you.If you’re interested in supporting customers, communities and businesses then a role with our client could be for you.