Banking Customer Service Administrator Job In Stockport

Banking Customer Service Administrator


  • £10.07 per hour
  • Posted: 08/06/2018
  • Stockport
  • Job Ref: 124100049
  • Temporary

Job Details

Banking Customer Service Administrator
Location: Stockport
Pay Rate : £10.07 per hour


Do you thrive on giving excellent customer service?  Could you help our customers with their financial needs? 

Pertemps Managed Solutions are working in partnership with a leading UK based financial services group.  So if you’ve got great customer service then, we’d love to speak with you!

You will be part of an inclusive, values-led culture focused on making a difference to customers, businesses and communities.  You can also expect excellent benefits, personal development and a career that’s enriching and full of opportunity. 

JOB ROLE:

This is a 6 month temporary role with the potential to extension. These positions are offering a pay rate of £10.07 per hour. You will be working Monday to Friday 08:30 - 16:30 or 09:30 - 17:30. During your first few weeks you’ll receive excellent support and training.

KEY RESPONSIBILITIES:

  • Process all standard transactions in a compliant manner to meet key performance indicators and support Service Level Standards,  seeking guidance when unsure
  • Focus on process efficiency & customer service whilst delivering against defined productivity goals
  • Ensure that all work is completed accurately and adhere to all specific Bank processes, procedures, standards and relevant external regulations
  • Liaise with internal and external customers to deal with general telephone queries for routine transactions
  • Investigate and solve complex enquiries and concerns, communicating professionally and concisely with internal and external customers
  • Ability to handle cases end to end, using knowledge, responsibility, decision making and accountability to deliver an efficient service to customers
  • Be flexible and committed to undertake various tasks at a similar level
  • Focus on customer service whilst delivering against defined productivity goals
  • Identify, suggest and implement improvements to new and existing processes
  • Competent in MS Office
WHAT’S IN IT FOR YOU?
  • Excellent training
  • Great rates of pay
  • The opportunity to work alongside a fantastic, supportive, fun team
Please get in touch with Pertemps Managed Solutions if you’re interested in becoming a customer service professional with Lloyds Banking Group. You will receive a call from one of our dedicated resourcers who are based in Reading, please note the number calling you will start with 01189

Together We Make It Possible.