Customer Service Assistant Job In Leeds

Customer Service Assistant

  • £9.62 per hour
  • Posted: 16/03/2018
  • Leeds
  • Job Ref: 124100054
  • Temporary

Job Details

Customer Service Assistant (Dealing Services Assistant)
Location: Leeds
Pay Rate : £9.62/hour

Do you thrive on giving excellent customer service skills? Could you help our customers with their financial needs?

Pertemps Managed Solutions are working in partnership with a leading UK based financial services group. So if you've got great customer service then, we'd love to speak with you!

You will be a part of an inclusive, values-led culture focused on making a difference to customers, businesses and communities. You can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.


This is a 18 month temporary role. These positions are offering a pay rate of £9.62 per hour. You will be working on a rotational shift pattern across Monday to Friday 8.00am to 21.15pm, and Saturday 9.00am to 1.00pm. During your first few weeks you'll receive excellent support and training.


  • Provide first class customer service at all times, whilst handling incoming telephone calls from clients instructing to buy/sell shares or register a new share dealing account
  • Have a good understanding of Stockbroking products and services to assist in the resolution of customer enquiries
  • To recognise critical points where a customer’s business may be won or lost and take appropriate action
  • Be a true advocate of Stockbroking values by promoting and reinforcing them in everything you do to support the Simple, Safe, Smart strategy
  • Present a professional, friendly and informed first point of contact, ensuring a welcoming and efficient service is provided to customers
  • Demonstrate strong skills in sales and/or service
  • Outbound call customers to engage economic activity on accounts
  • Record all customer complaints received in line with the Group Complaints Handling Policy and resolve any complaint which can be dealt with by close of business next working day
  • Escalate immediately, all complaints which cannot be resolved by close of business next working day
  • Experience of working in a execution only stockbroker environment will be beneficial
  • Excellent training
  • Great rates of pay
  • The opportunity to work alongside a fantastic, supportive, fun team
Please get in touch with Pertemps Managed Solutions if you're interested in becoming an administrative professional. You will receive a call from one of our dedicated resourcers who are based in Reading, please note the number calling you will start with 01189. 

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