I am recruiting on behalf of a client of mine based in Trafford park and they are looking to recruit for an experienced Customer Care Assistant to join their team.
Duties would include:
To support the Shared Service Centre through general office duties allowing Telephone Agents maximum contact with clients. Performing activities such as: Dealing with stream of Inbound phone calls, order input, general enquires/query resolution, email, web traffic and mail, scanning, filing and photocopying.
Answering and acting upon a high volume of incoming/outgoing telephone calls to company standard protocol and KPI's.
Ensuring that on all queries the client is kept fully updated at all times. Closing the loop on all queries ensuring that a query has been resolved to the client's satisfaction is essential.
To update the CAFM system ensuring that there is a full history on all requests logged prior to closing these in the system. Proactively contacting service streams for updates on queries so that agreed SLA's are met.
Accuracy and attention to detail are a must when both logging and raising queries which will then be referred to the appropriate resolver for action. Obtaining as much information as possible is vital when logging requests in the system.
To collate and prepare weekly/monthly client reports to agreed SLA timescales. Capturing all required data for analysis by both Account Managers and clients. You will be required to collate data around both financial and service level KPI's.
Knowledge of the differing company Group Services to log requests to the correct service stream for action and resolution.
To be prepared to undertake any duties which will benefit the company
This is a fantastic opportunity for the right candidate to join a successful team and to gain new skills
If you would like any more information then please don't hesitate to contact me on 0161 834 9444 - Anna at Pertemps