Customer Service Co-ordinator

  • £13 - £13.5 per hour
  • Posted: 05/10/2017
  • Warwick
  • Job Ref: 149100188
  • Temporary

Job Details

A fantastic opportunity is available for a Customer Service Coordinator at a large utility company in Warwick, we are looking for employees to join our expanding team who show commitment and dedication to providing an excellent service to customers as well as being tenacious and methodical at all times.

Experience Required:

Proven computer literacy with the ability to use work processing, spreadsheet packages to at least intermediate standard is essential (Word, Excel, PowerPoint)

Experience of dealing with working in an office based Customer service environment

Experience delivering outputs to tight timescales whilst maintaining accuracy

Knowledge of UK electricity transmission business preferable

Significant experience working independently and taking the initiative

Key Tasks:

Provide a first line customer enquiry response, providing excellent levels of customer service and managing customer and stakeholder expectations

Receive, acknowledge and action customer enquiries in accordance with agreed priorities in a timely and professional manner whilst accurately maintaining relevant system data.

Leverage relationships to identify new opportunities from existing customer portfolio.

Translate customer requirements into a detailed deliverable service specification, querying and challenging service providers (as required). Prepare a full cost estimation on which to develop a commercial offer consistent with current commercial pricing policy and offer to the customer in a prompt manner.

Ensure capture of customer requirements on a multi-year time frame and secure business alignment to deliver.

Liaise with customers and planning functions to agree all work dates as well as identifying and pursuing alternative dates and work scopes as required, to accommodate customer work where conflicts arise.

Ensure work is carried out to customer expectations, managing multiple stakeholders to ensure effective delivery to time, cost, risk management and quality.

Work with the service providers to validate costs and generate accurate invoices in an acceptable timeframe to customers

Maximise cash into the business through ensuring an efficient end to end invoicing process from quotation to debt collection

Negotiate with stakeholders and customers to ensure service delivery and satisfaction.

Obtaining support from senior colleagues to escalate complex issues.
Support less experienced members of the team to ensure and provide services leadership on core products

Additional Information:

Please consider it is a mandatory requirement to undergo a Basic Scotland Disclosure Check to be considered for work assignments.