Subscriptions Officer

  • £26300 per annum
  • Posted: 11/10/2017
  • London
  • Job Ref: 176101665
  • Contract

Job Details

Red Personnel have an new exciting opportunity! Our client is an international, professional institute and membership body with over 23,000 members worldwide. They are looking to recruit a Subscriptions Officer to assist the Subscription Manager to provide a customer focused subscriptions service to the members of the professional institute.

This is a 5 month contract paying £26,300 per annum, based in the heart of London's City.

Key Responsibilities of the Subscriptions Officer:

- Process income received from members from a variety of common payment methods
- Process reduced subscription claims
- Raise and issue subscription notices
- Raise refund payments to members
- Assist with the administration of Direct Debit instructions
- Ensure that a prompt and informed response is made to all member enquiries via email and telephone
- Effective liaison with membership services to ensure a seamless service to members
- Undertake such other duties, commensurate with the post, as may be directed by the Subscription Manager

Essential skills required of the Subscriptions Officer:

- Knowledge of using a sales ledger (credit control and collections)
- Good IT skills and a good knowledge of Microsoft Excel and Word
- Experience of answering customer enquiries by telephone and email
- Experience of providing outstanding customer service
- Ability to work effectively on own initiative and as part of a team
- Ability to prioritise
- Good communication skills, active listening skills
- Experience of using a CRM database
- AAT or equivalent is desirable