Customer Service Administrator Job In Cambridge

Customer Service Administrator

  • £20000 - £25000 per annum
  • Posted: 23/02/2018
  • Cambridge
  • Job Ref: 176101821
  • Permanent

Job Details

WANTED URGENTLY! Customer Service Administrator for a highly successful provider of purpose-built Student Accommodation based in the heart of Cambridge. This is a full-time, permanent role paying £20,000 to £25,000 per annum.   Key responsibilities of the Customer Service Administrator: - Maintaining excellent customer service providing front of office support to residents and visitors to the building - Provide effective and efficient procedures to ensure the residents receive a high-quality service - Maintaining the company in-house booking and customer relationship management system - Maintain compliance with ANUK Code of Standards related to the running of the building - Respond positively to customer enquiries and complaints - Have regard for Student Welfare and when necessary liaise with the appropriate welfare professionals - Ensure maximum occupancy of the residence supporting customer show rounds - Comply with Health and Safety requirements The Customer Service Administrator will most likely have/be: - Smartly presented with first class customer service skills - Excellent written and verbal communication skills - Excellent IT skills (e.g. Microsoft Office and Excel) - Experience of Kinetic student accommodation software would be a huge advantage - Previous experience of working in a customer service environment within student accommodation, hospitality, property, retail, or a general accommodation background - To work within a team - Monday to Friday and on a Saturdays on a rota’d shift basis, with cover for weekends as required, to support around student check in weekends Opportunities exist to grow with this highly successful, dynamic Company as it expands its operations! Click apply now below.