Call Centre Advisor


  • £9.74 - £10.67 per hour
  • Posted: 19/09/2017
  • Leicester LE1 7DA Leicester
  • Job Ref: 180100306
  • Permanent

Job Details

Job Title: Call Centre Agent
Location: Leicester , LE1 7DA
Salary: Between £8.10 - £10.67 per hour + Bonus (depending upon performance review scores)
Contract Type: Temp / Full time - ongoing assignment.
Sector: Customer Service
All CVs to: recruitment.contractservices@pertemps.co.uk

An exciting opportunity has arisen for a Call Centre Agent working for one of the largest owners and operators of Gas Distribution based in Leicester. The company offers modern workspace, onsite parking and a number of available shift patterns.

In return you will receive a £300 bonus paid twice per year depending upon performance review scores.

We are looking for a number of candidates to join the team to work one of the following shift patterns:

Hours between 0800 and 2000 Monday to Sunday (including alternating weekends)
Hours between 07:30 and 2330 (working 3 earlies, 3 lates and 3 days off)
Night work - shifts including 2300 to 0730 and 1000 to 18:30 (working 4 days on and 2 days off)

There will be a training period for the first 4-6 weeks of which within a classroom environment for the first 3 weeks. Shifts will then commence from the 6th week onwards.

As a Call Centre Agent your duties will include:

" Receiving emergency calls from members of the public in line with the company contractual obligations.
" Creating / updating accurate records accordingly within associated company systems to document details of customer's query in order to create / raise work orders for engineers.
" Supporting other areas of operation in times of increased work volume.
" Supporting the development of team skills
" Contributing to continuous improvement of processes through highlighting problems and identifying opportunities for improvement.

To be a successful Call Centre Agent you will have the following skills and experience:

" Customer Service / Call Centre / Inbound calls experience
" Ability to demonstrate an understanding of customer service delivery, including experience of working within customer services and working to and achieving targets.
" Excellent customer service experience
" Great attention to detail.
" Data input skills (speed and accuracy).
" Computer literate, with basic understanding of MS Office packages.
" A flexible and adaptable approach to the changing needs of the business' health and Safety obligations.
" Ability to work alone and as part of a team, in a dynamic environment.
" Self-motivated and driven for own personal development.
" Ability to work independently.
" Ability to embrace new challenges and drive themselves forward to develop their career prospects.

It is a mandatory requirement for all applicants to complete a Basic Level Disclosure Scotland background screening check to be considered for any work assignments with this company.