Planning Technician / Customer Service Job In Leicester

Planning Technician / Customer Service


  • £10.07 per hour
  • Posted: 19/07/2019
  • Leicester
  • Job Ref: 191103315
  • Temporary

Job Details

We are recruiting for Planning Technician / Customer Service role for one of the largest Utility companies

Planning Technician / Customer Service - Role objective

  • Working as part of the Asset Protection team, helping customers who want to carry out any work that could impact the public sewers.
  • Acting as frontline support to resolve customer queries on waste water issues. Responsible for initial customer handling, receiving, recording, allocating work and administrative support to the team.

Planning Technician / Customer Service Key accountabilities
  • Receive and deal with customer telephone enquiries
  • Receive and record all enquiries into the Asset Protection team
  • Manage a work load of multiple live queries
  • Taking ownership for issues and working to resolving queries immediately, where possible, before handing off to the appropriate team member
  • Maintaining customer satisfaction by ensuring that the information passed on is complete and accurate
  • Update and maintain the teams work tracking database
  • Maintain and manage email Asset Protection “In Boxes”

Planning Technician / Customer Service - Experience
In order to succeed in this role it is expected that you will have:
  • Experience of delivering great customer service, sometimes in difficult circumstances
  • Comfortable handling queries over the phone and by email
  • Experience of working to targets within strict time
  • IT literate – able to use MS Word and Excel in a working environment

Planning Technician / Customer Service - Qualifications
  • O-Level / GSCE or equivalent
Additional information:
The role to start as soon as possible until 18th October 2019
Hourly rate is £10.07
Location: Leicester

If this sounds like something for you - APPLY!!