Support Officer Job In Hammersmith & Fulham

Support Officer


  • £17.5 per hour
  • Posted: 24/09/2018
  • Hammersmith & Fulham
  • Job Ref: 191104223
  • Temporary

Job Details

Are you currently working in a Customer Service role looking for a new challenge? Then read on as this could be the role you are looking for. Pertemps are currently recruiting for a Support Officer to work within the Public Sector based in Hammersmith, London on a temporary contract to start as soon as possible until the end of March 2019
The purpose of the role is to provide general support to the Repairs & Maintenance and Aids & Adaptations Teams to ensure a high quality service is delivered to customers

Support Officer – Responsibilities

• Raise orders and variations as requested ensuring that they are correctly coded, priced and forwarded to the contractor
• Liaise with contractors, housing management and other colleagues where necessary to assist with gaining access to properties
• Prepare planned programme information for customers to be displayed on the intranet and update relevant IT systems so that colleagues are alerted about programmes work and warranties
• Arrange for contractors identity cards and or parking permits where required
• Assist Managers with the preparation and circulation of reports and presentations for Councillors and Senior Managers. Liaise with Legal and Committee teams and update the relevant officers of the outcome of Committee decisions

Support Officer – Knowledge, Experience, Skills and Qualifications

• Knowledge of statutory requirements relating to leaseholder consultation requirements
• Experience of collating and submitting statistical and budget information
• Experience of document management, data entry and maintaining electronic and manual files / records / databased
• Ability to manage time effectively and prioritise workload accordingly
• Good communication skills both verbal and non-verbal
• Experience of dealing effectively with customer enquiries and solving problems
• Good IT skills and ability to use Microsoft Office and other IT packages in particular create and use Word and Excel databases
• Knowledge and understanding of issues affecting repairs and maintenance in a social housing environment
• Knowledge of social housing tendering and contract documentation
• Knowledge of issues involved in managing maintenance and/or planned contracts in a social housing environment

Desirable

• Knowledge and understanding of issues affecting repairs and maintenance in a social housing environment
• Knowledge of social housing tendering and contract documentation

Qualifications

Good level of education including English and Maths is essential

Support Officer – Additional Information

• The role of Support Officer is a temporary role to start in as soon as possible until the end of March 2019
• The hourly rate on the role is £17.50
• This is a full time role Monday – Friday, 36.00 hours per week

If you are highly organised, have the ability to work under pressure, and the role sounds like your next career step, then click the apply button to send your CV, or contact Alanna O'Connor at Pertemps Managed Solutions for further information