Leasehold Income Team Manager Job In Hammersmith

Leasehold Income Team Manager


  • £20.14 per hour
  • Posted: 11/02/2019
  • Hammersmith
  • Job Ref: 191104376
  • Temporary

Job Details

Leasehold Income Team Manager

Pertemps are currently recruiting for a Leasehold Income Team Manager to work within the Public Sector based in Hammersmith, London on a temporary contract to start as soon as possible until the end of March 2019

The role, which leads a team of 3 staff and manages the associated budgets, is primarily responsible for maximising collection and recovery of freehold and leasehold service charge arrears owed

As a Leasehold Income Team Manager, your responsibilities will include:-

  • Ensure that all service charge debt including that for major works invoices is collected in a timely manner ensuring that service charge bills in arrears are escalated for the appropriate action, including referrals to Legal Services
  • Provide direction, guidance and support for team members on all issues regarding leasehold and freehold service charge accounts
  • Authorise applications for court proceedings
  • Overseeing all negotiations leading to agreements to pay and ensuring that those are regularly monitored and appropriate action taken
  • Meet with leaseholders and relevant freeholders where necessary to resolve complex cases
Qualifications and Experience
  • A track record of achievement within debt collection in a generic or specialist housing environment and in a management position
  • A detailed knowledge of the pertinent Landlord and Tenant Acts, Housing Acts and how they relate to public sector leasehold management and service charges
  • A good knowledge of residential leases and freehold transfers
  • Knowledge and experience of recovery of arrears through service charges and leaseholder debt and an understanding of credit control are essential
  • A good knowledge of accountancy principles in relation to a leasehold portfolio and with reference to service charge loans and service charge reductions
  • Proven success in developing effective working relationships and communicating and influencing others
  • A successful record of managing a team to drive effective performance and service
  • Evidence of commercial awareness required to maximise collection
  • Evidence of successfully forming productive and collaborative relationships with colleagues and other stakeholders
  • A successful track record of managing change and continuous improvement to improve organisational performance, reduce costs and deliver increasing customer satisfaction
  • Experience of writing and presenting reports and dealing effectively with complex correspondence
  • Experienced in recruiting people to build effective teams
  • Experience of dealing with complaints, resolving them satisfactorily and ensuring that any lessons that can be learned are absorbed and lead to improved services and performance in the future
  • Educated to 'A' level or NVQ Level 3 or having equivalent experience. A housing qualification would be an advantage, but is not essential
  • Experience of using a wide range of computer packages; a proven understanding of financial accounting systems used for debt collection
Skills and Abilities
  • Take responsibility for team performance
  • Set challenging and realistic targets for teams and individuals
  • Deliver excellent performance from teams and individuals
  • Identify and address personal training and development needs
  • Build and maintain strong working relationships
  • Provide helpful guidance to staff on complex cases
  • Resolve complex service charge accounting problems
  • Coach and take other action to get the very best out of team members
  • Work collaboratively with colleagues
  • Plan and prioritise workload without close supervision
  • Write confidently, accurately and effectively for a range of audiences
  • Communicate effectively with stakeholders
Leasehold Income Team Manager – Additional Information
  • This is a temporary role to start in as soon as possible until the end of March 2019
  • The day rate on the role is £20.14
  • This is a full time role Monday – Friday, 36.00 hours per week
If you are highly organised, have the ability to work under pressure, and the role sounds like your next career step, then click the apply button to send your CV, or contact Alanna O'Connor at Pertemps Managed Solutions for further information