Collections Advisor Job In Farnborough

Collections Advisor


  • £12.1 per hour
  • Posted: 04/02/2019
  • Farnborough
  • Job Ref: 191104451
  • Temporary

Job Details

Collections Advisor – Full time (6 month temp position)

Pertemps Managed Solutions are currently recruiting, for a market leading Automotive manufacturing company based in Farnborough. Our client is looking to recruit a motivated individual to join them as a Collections Advisor and play a key role within their energetic team. They have created a culture where your personal experience is as highly valued as your professional expertise; where your ideas and your thinking are rewarded, not just your results

Key responsibilities:

• Dealing with a high number of inbound and outbound calls
• Optimising Customer contact through understanding Customer's circumstances and collecting outstanding arrears
• Speaking to Customers over the phone, you'll agree repayment plans
• Reduce potential risk and secure customer payments whilst working within the guidance of the FCA's Treating Customers Fairly Principle
• Balancing customer needs against commercial viability and company brand values, you'll also support management in change activities to enable process improvement and regulatory compliance
• The successful candidate will be required to work 3 out of 4 Saturdays on a rotation basis

Key skills

• Must have excellent business English and grade C in Maths (GCSE)
• Must have previous telephone experience and customer service experience
• Financial service or automotive experience is desirable but not essential
• Be capable of handling conflict, negotiating and avoiding confrontation with the ability to prioritise tasks
• Previous experience of working as a Collections Advisor in a financial services organisation would be highly desirable or alternatively you may have experience of working within a Customer Services environment and dealing with inbound and outbound calls

Additional Information:
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• The role of Collections Advisor is a temporary contract to start as soon as possible for 6 months but may continue for longer
• The hourly rate on this role is £12.10 per hour
• As part of your role, you will work a 37.5 hour week on an alternating shift pattern of either 0830 – 1645 and 0945 – 1800 as well as working every 3 – 4 Saturdays on rotation basis with the hours of: 0900 – 1230 (paid overtime at time and half)

If you've got telephone customer service experience in a B2C (business to customer) financial services environment and are passionate about providing excellent customer care we'd like to hear from you

If you are highly organised, have the ability to work under pressure, and the role sounds like your next career step, then click the apply button to send your CV, or contact Keiran Beelen at Pertemps Managed Solutions for further information