Service Transformation Lead Job In London

Service Transformation Lead


  • £310 - £400 per day
  • Posted: 12/02/2019
  • London
  • Job Ref: 191104465
  • Contract

Job Details

Pertemps Managed Solutions are currently recruiting on behalf of a Council based in West London who are looking to recruit a Service Transformation Lead
Please note this role falls inside of IR35

The Role:
• To work as part of the councils Business Development team to embed a performance management culture and to support service improvements and excellence within Growth and Place.
• To assist the Head of Business Development in developing a strong performance management culture to support the Council's aspiration for high quality customer facing services and deliver a genuine measurable step change in the performance of the boroughs housing services.

• To ensure good practice is identified and used to achieve high quality services that set a benchmark for others to compare. To critically assess and challenge current service delivery methods and implement any changes to improve performance, processes and reduce costs.

• To assist in the delivery of continuous improvement across the organisation through service improvement planning to ensure customer satisfaction improvements.

• To ensure that Growth and Place services teams are aware of and employ relevant new or emerging policy and legislation.

• To assist the Head of Business Development on service improvement initiatives, including research and analysis into current best practice and ways of working and that innovation and creativity are championed.


The Candidate:
• A good understanding and knowledge of housing and other relevant legislation and regulatory frameworks within Growth and Place.

• Experience in achieving sustainable improvements, sometimes in challenging circumstances, with the ability to translate Departmental objectives into operational plans.

Management and Leadership
• Experience in assisting in change management programmes and working in a team environment

• A track record of appropriate budget management and assessing and managing risk.

For more information please apply and a recruitment consultant will be in touch to answer any queries you may have