Technical Support Analyst


  • £30000 - £35000 per annum
  • Posted: 21/04/2017
  • Uxbridge
  • Job Ref: 216101714
  • Permanent

Job Details

Technical Support Analyst

Location: Uxbridge, Middlesex

Salary: £35k

Job Requirements:

• 2-4 years relevant work experience supporting customers in a technical environment preferred OR commensurate college-level coursework, or a combination of both.

• Technical Certifications and second or third languages a plus but not required.

• Some travel, after-hours, or on-call work may be required.

• Shift flexibility including weekends.

• Ability to pass a background check may also be required.

Specialised Knowledge + Skills:

• Understanding of PCs, Networks, OS platforms, databases, telephony, software applications.

• SIP, Web services, App Dev, Switching, Speech Recognition and Text to Speech, Experience with Cloud and Hosted Technologies.

• Demonstrated ability to learn complex software tools quickly.

• Strong customer service and teamwork skills. Professional demeanour to maintain and enhance customer relationships.

• Ability to use professional concepts and company policies and procedures to solve a variety of problems and contribute to the fulfilment of projects and organizational objectives.

• Ability to provide solutions to problems of moderate scope where analysis of situation or data requires a review of identifiable factors.

Desirable Skills:

• VXML

• CCXML