2nd / 3rd Line Desktop Analyst (SCCM, AD, Citrix) Job In Manchester

2nd / 3rd Line Desktop Analyst (SCCM, AD, Citrix)


  • £35000 - £40000 per annum
  • Posted: 13/02/2019
  • Manchester
  • Job Ref: 216103652
  • Permanent

Job Details

2nd / 3rd Line Desktop Analyst (SCCM, AD, Citrix, GPO) - £35k-£40k p.a. + Benefits - Manchester City Centre

We are looking for an experienced 2nd / 3rd Line Desktop Analyst who will join a Desktop Support team providing 3rd line support of a UK wide Desktop Infrastructure (SCCM, Citrix, Active Directory, GPO), you will act as the escalation point for all Desktop Technicians.

The role:
• Supporting a backend SCCM environment (administering SCCM Task sequences, application deployment, patching)
• Supporting a backend Citrix environment (administering Citrix Desktop Catalogues, application virtualisation, patching)
• Provide second line support of windows, desktop, mobile, telephony and supporting desktop infrastructure
• Support hardware lifecycle refresh, service and systems maintenance to facilitate effective delivery of service against agreed service level
• Manage and support hardware moves and changes including setup, telecoms, network & connectivity
• Carry out monitoring and reporting to identify issues and ensure timely resolution and/or make proposals for improvements
• Proactively work to ensure that the Desktop Team achieve their collaborative, team and personal objectives

What you need to apply:
• Proven 2nd / 3rd Line Desktop Analysis / Support experience
• Logical thinker, able to diagnose technical issues in a pressured environment
• Dynamic individual who through innovation and taking initiative will introduce efficiencies in our processes and procedures
• A track record of continual service Improvement
• Experience of supporting/managing a Microsoft Windows 7/10 desktop computing environment
• Installation, deployment, configuration and patching of desktop Operating systems and applications using SCCM
• Application packaging experience using Admin Studio (or similar) would be advantageous
• Experience of managing/configuring a Virtual Desktop Infrastructure (Citrix/VMWare/Microsoft)
• Experience of Microsoft Active Directory, Group Policy, DNS, DHCP, MBAM, LAPS, Device Guard, Credential Guard and PowerShell scripting
• Mobile device management – ideally MobileIron
• Good understanding of Software and Hardware Asset Management in a corporate environment
• Experience of End Point protection in a corporate environment (including Cyber Incident response)
• Experience of Administering/Supporting Microsoft Office 365/ Microsoft 365 advantageous
• Experience of working in an ITIL based Service Management environment
• Experience of supporting Desktop OS migration from Windows 7 to Windows 10 advantageous



1st round interviews planned ASAP, start date February / March 2019.