Technical Support Analyst Job In Daresbury

Technical Support Analyst


  • £18000 - £23000 per annum
  • Posted: 12/03/2019
  • Daresbury
  • Job Ref: 216103734
  • Permanent

Job Details

Technical Support Analyst

Location: Daresbury, Cheshire

Salary: £18k-£23k

Responsibilities:
• Verify support agreements
• Create and update support cases/service requests
• Provide support assistance on our clients specific Software products
• Provide assistance on medium to high level complexity support inquiries
• Provide timely responses and regular updates on support cases
• When the case is unable to be solved within the specified guidelines, pass the case on to the escalation team for further investigation
• Properly document support inquiries into the CRM system
• Provide assistance to other team members
• Proactively keep management informed of critical customer issues/concerns

Qualifications:
• Bachelor degree in a technical related field or equivalent work experience
• Experience providing technical support for Windows, Linux, and other UNIX operating systems and related software
• Strong customer orientation and dedication
• Good communication and interpersonal skills
• Fluent in verbal and written English
• Ability to manage multiple tasks
• Enjoys problem solving and approaches them analytically and methodically
• The ability to replicate a customer issue in-house regardless of OS
• Technical Support experience a plus
• Familiarity with developer software tools
• Good Linux or UNIX administration skills
• Good Windows administration skills
• Good Mac OS X administration skills
• Familiarity with virtualization technologies such as VMWare vSphere and Amazon EC2 training provided.