A national children's charity is looking for an Experience Lead to join their team on a permanent basis. This will be joining an innovative, creative and fast-paced environment and you will be developing and delivering ideas that can make a difference.
The Innovation team develops and optimises products that generate income, increase engagement and deliver services. As the User Experience Lead, you will be leading projects in fundraising product development and digital service delivery.
To be successful in this role you will need to be able to:
Develop, advocate and enact research strategies to understand user needs for products and services, and to continually test and improve them.
Encourage team involvement in user research, team analysis, design rationale and decision making based on user needs.
Plan, design, prepare and run user research activities to support the design, development and continuous improvement of digital services.
Manage the usability and accessibility testing process from recruiting participants, designing test tasks, and preparing discussion guides, to test moderation, analysis and presenting results.
Design, execute and analyse quantitative surveys.
Work closely with designers and developers to turn user research findings into stories and actions that lead to valuable product and service features.
The skills needed in this role will include:
Demonstrable knowledge, experience and passion for user-centred design practices for web, service, product or software development.
Proven experience of understanding user needs for web content, tools and transactional services, especially those with the most complex user journeys.
Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods.
Strong understanding of strengths and limitations of different research methods.
Proven experience of presenting user research findings in a wide variety of formats and contexts.
Proven experience introducing and establishing user research practices in an organisation.
Proven experience of working in an agile development environment with designers and developers and product managers to create new fundraising products and digital services.