Customer Service Advisor


  • £10.20 after 12 weeks
  • Posted: 12/12/2017
  • Plymouth
  • Job Ref: 371103314
  • Temporary

Job Details

Customer Service Advisor's. Pertemps are urgently recruiting for 10 full time Customer Service staff to work for the UK’s largest distributor of post and packages, based in Plymstock.

The role involves handling customer queries & complaints, working in a friendly and relaxed call centre environment . Your job will be to advise customers on the status of the delivery of items, and what to do if an item is lost or damaged or delayed.

You will receive excellent training on the products and services and feel confident to provide general advice and guidance to customers. You will be assigned to work as part of a small team, with excellent supervisory support for complex queries.

You’ll be measured in the role to ensure that exceptional levels of customer service are maintained and that a first class customer experience is provided to customers. You will be given constructive feedback and advice from your supervisor to build your knowledge and ensure that you display a professional image and have high standards when on and off the phone.

You’ll be working on a shift pattern as follows:

- Full time 35 hours per week

- 4 x midweek days plus a routine Saturday 8-1pm will form the basis of the standard shift pattern 

- Flexible start times throughout the week may be required 

- You need to be available between 8am-6pm Mon- Sat with one rotational day off in the week 

The pay rate starts at £8.50 per hour for the initial 3 month assignment term, you’ll join our holiday pay scheme and have access to the excellent on site canteen. Many of the Pertemps workers enjoy the working environment and extend their assignments. If you stay after 13 weeks you’ll be rewarded with a pay rise to £10.20 per hour and be eligible to join our pension scheme.

Successful candidates  will have excellent communication skills and telephone manner; Customer Service experience from a call centre or contact centre, or from a customer focussed retail environment, reception role or other work experience that involves lots of telephone work and customer contact.
You’ll enjoy working in a fast paced environment and respond well to feedback to continuously improve your professionalism.

It is essential that you have strong keyboard skills and familiarity with basic Microsoft packages including Word and Excel 

Essential requirements:
- Recent experience working in customer service,  a call centre or in depth face to face customer service environment such as retail or banking

- Excellent telephone manner and communication skills
- Flexibility to work different shift arrangements where necessary 
- Availability on Saturdays each week and 4 other week-days on all shifts to work 35 hours per week, on a full time basis.

- Computer literate with good keyboard skills
- This client conducts a criminal record check for all applicants

As well as the generous pay rate, you will benefit from:

Free parking on site in Plymstock or easy bus routes from the city centre.
28 days paid holiday
Eligibility for a pay increase to £10.20 per hour if your assignment is extended beyond 3 months
Option to join the Pertemps pension scheme

If you think that you are the ideal candidate for this role please click apply now, or call Chelsea Walker for a fast-track telephone interview. 

This vacancy is being handled by Chelsea Walker, Recruitment Consultant at Pertemps Plymouth who is currently responsible for all Temporary Commercial Recruitment. Chelsea is an experienced recruitment consultant with excellent client contacts and relationships. Chelsea d prides herself on working with her applicants and client companies to find the right people for the right job, every time. 

Chelsea works with the successful Pertemps team at our Mayflower Street offices in Plymouth, who supply staff in the following areas: Customer Service, Call Centre, Office Administration, Accounts, Sales, Marketing, HR , Purchasing, Management, Driving, Warehouse and Manufacturing.