Customer Service Advisor. Pertemps are currently recruiting for a Customer Service Advisor to work at the head office for a very large and successful UK based retail chain.
This is temporary to permanent opportunity with a pay rate of £8.13 per hour.
This role is 40 hours a week with occasional Saturday working (a lieu day would be given in the week for working Saturday)
4 week shift rotation of 08.00-17.00 / 09.00-18.00 / 10.00-19.00 / 11.00-20.00) Weekend work (normally one Saturday in 4) 09.00-17.30 Sat.
In return, the company due to its constant growth and expansion, offers excellent career opportunities and development. There is also free parking on site.
Prime purpose of the role:
" To provide the customer with an exemplary standard of customer service in accordance with agreed procedures through telephone, electronic or postal communication as appropriate
" To ensure that all defined policies and procedures are adhered to at all times
" To keep an up-to-date knowledge and understanding of all policies/processes and to action all enquiries in accordance with agreed procedures
" To provide front line customer services in line with agreed protocols, timeframes and correspondence handling requirements
" Through effective interaction and communication with stores, internal personnel and selected 3rd party organisations, provide an integrated service to enhance the customer experience
" To identify customers' needs and deduce the appropriate course of action e.g. Holding response pending further investigation, acknowledgement of concerns and close where possible etc
" Accurate recording and data entry of customer details on to the database.
" Prioritise case load to ensure incidents are dealt with and followed up at regular intervals
" Keep up-to-date with all procedures and products in order to meet customers' expectations, on a daily basis
To be successful in this role you will have:
- Excellent IT skills specifically in Microsoft Excel
- Previous Customer Service/Customer Complaint Handling experience, ideally within a telephone related role.
If you are interested in the role and feel you fit the criteria required, please click apply today for your chance to be considered or contact the Pertemps Plymouth office.
This vacancy is being handled by Chelsea Walker, Recruitment Consultant at Pertemps Plymouth who is currently responsible for all Temporary Commercial Recruitment. Chelsea is an experienced recruitment consultant with excellent client contacts and relationships. Chelsea prides herself on working with her applicants and client companies to find the right people for the right job, every time.
Chelsea works with the successful Pertemps team at our Mayflower Street offices in Plymouth, who supply staff in the following areas: Customer Service, Call Centre, Office Administration, Accounts, Sales, Marketing, HR , Purchasing, Management, Driving, Warehouse and Manufacturing.
Customer Service, Call Centre, Customer Service,