Customer Services & IT Helpdesk Administrator. We are recruiting for a Customer Services Administrator to work within a successful training company in the Derriford area of Plymouth. This is a great opportunity to work in a busy and varied office role, in a professional team and a great modern office environment.
As a Customer Services & IT Helpdesk Administrator your job will be to take calls and be the first point of contact within the customer services help desk function. Therefore you will need to be a confident IT software user and you will manage all the procedures related to the identification, prioritisation and resolution of issues and you will monitor and co-ordinate and provide assistance where required.
As a successful Customer Services & IT Helpdesk Administrator you will:
• Answer the customers questions, applying knowledge of computer software, hardware, and procedures.
• You will assist the customers with diagnostic procedures, using diagnostic software and following instructions.
• You will determine whether a problem is caused by hardware, for example routers, printers or cables and talk with co-workers to research problem and find solution.
• You may also work as an in-house consultant researching alternative approaches to internal use of software and hardware, keeping the company's ICT up-to-date and in line with budgets and objectives.
This is a permanent position with a salary of £16,000-£18,000, 9am to 5.00pm Monday to Friday with an hours lunch break. Free parking and benefits including pension and holiday.
Please click apply now to be considered for the position or call Natasha at the Pertemps Plymouth Branch to fast track you application.
Please submit your CV in Word format.
IT Helpdesk Administrator, Customer Services.