Service Desk Analyst/ TERM TIME


  • £17000 - £17500 per annum
  • Posted: 19/10/2017
  • Coventry
  • Job Ref: 394103953
  • Permanent

Job Details

Service Desk Analyst/TERM TIME ONLY

£17,500 Pro Rata

Coventry

This is an exciting opportunity for an experienced Customer Service candidate to join a growing company at their Coventry site, the successful candidate will be joining a team of 12 Customer Support Advisors and we are looking for an enthusiastic and friendly individual

This is a permanent position working 35 hours a week, 09:30 – 17:00 Monday to Friday. 25 days holiday per year, 8 Bank Holidays, Pension & Private Medical Insurance After successful probation, Life Assurance after 1 years' service, Based within modern, desirable offices with free onsite parking.

Main duties

Answering all inbound telephone calls

Handling customer support queries

Providing 1st line support

Investigating customer queries

Person Specification

Good knowledge of PC office applications, especially Microsoft Excel

The ability to multi task and work under pressure

Take ownership of queries

Customer contact is core to the role so excellent communication skills are essential, along with a patient, people-focused approach.

Excellent organisational skills are critical with the ability to self-manage a busy workload on a daily basis.

Working within a high pressure, rapidly evolving business the individual will need to have great personal motivation ensuring deadlines and objectives are met whilst maintaining accuracy and consistency.

If you are interested in this role please click APPLY!

Pertemps specialise in temporary and permanent recruitment for Commercial, Industrial, Driving, Logistics, Engineering & Technical sectors.

If this particular vacancy is not of interest to you, we have other opportunities available in these sectors.

Seeking temporary work? All Pertemps flexible employees receive a guaranteed hours contract of employment and enjoy company benefits, so register online today!'