Telephone Banking Advisor


  • £17000 - £18000 per annum
  • Posted: 26/09/2017
  • Coventry
  • Job Ref: 394103962
  • Permanent

Job Details

New Lending Support Advisor

A well-known building society based in Coventry are looking for a professional and dedicated individual to join their New Lending Support team.

You'll be integral in achieving the areas vision of delivering a 'best in class' telephony service.

As a Support Advisor you will be:

• Taking inbound calls from Mortgage Intermediaries about their clients' mortgage applications

• Work closely with our mortgage processing and underwriting teams and providing clear accurate updates on mortgage applications

• The New lending support team are focused on delivering excellent service, with key requirements in place to help us achieve quality standards that our customers / 3rd parties expect.

• Building relationships with intermediaries (mortgage brokers, mortgage advisors and financial advisors) is how we grow our business so this role is key to our continued growth.

• Administration duties

Person specification

• Recent Customer Service Experience

• Ability to deal with complex queries/complaints

• We will expect all applicants to have a good level of numerical and verbal ability

• Ability to be confident talking and building relationships

Whether you're just starting out in your career or you already have existing skills and experience, join our team and we'll give you the busy environment you need to grow.

Salary: £17,730 to £18560 per annum

Location: Coventry

Hours: 35 hours a week - Monday to Friday, Mon - Fri 0900-1800 (shift basis)

We currently work a 4 week shift pattern, and some days are 7 or 8 hours.