This high profile contract with our blue chip and prestigious customer has exciting opportunities for good calibre employees. Our customer service team provides exceptional levels of customer service through the efficient processing of customer enquiries and orders.
You will have access to a subsidized canteen and free secure on-site parking.
Duties and responsibilities
Receive customer enquiries managing the process from initial contact to call resolution.
Receive and process customer orders accurately and by agreed deadlines.
Investigate and address complaints, professionally and according to set processes and values.
Achieve call center KPI's and personal targets as set by customer services team leader / manager.
Conduct outbound calls to customers aiming in a pro-active and efficient manner.
Action conference issue call outs in a proactive manner.
Escalate high level issues to the relevant person in the fastest possible manner to reduce or remove risk from the business.
Participate in monthly team meetings and one to ones with your line manager.
Maintain the customer service inbox to zero daily (resolve all queries sent to the inbox straight away).
Record and manage 100% of your calls within top-desk logging and resolving every inbound and outbound received on a day.
Any other general customer service/administrative tasks as required.
Liaise with transport, warehouse & other departments to resolve customer issues/queries.
Contribute to team effort by accomplishing related results as needed.
Knowledge and Competencies Required:
Excellent customer service skills, telephone manner, polite and diligent.
A desire to provide good customer service and resolve queries.
Accurate with good attention to detail. Accurate data input skills.
Organized with the ability to meet deadlines and targets.
Experience of working in a call center environment is advantageous.
Ability to work a 5 from 7 shift pattern, including weekends.
Working hours are 07:00-15:00 or 09:00-17:00 / 5 days out of 7 / 37.5 hours per week.
Temporary to permanent opportunity for the right candidate.