Service Coordinator Job In Suffolk

Service Coordinator


  • £17305 per annum
  • Posted: 16/04/2018
  • Suffolk
  • Job Ref: 479100248
  • Permanent

Job Details

Service Coordinator/Customer Service

Starting salary of up to £17,300 HB/479100248


BJD Group has been appointed to find a Service Coordinator for a large corporate company based in Haverhill. The successful candidate will have great customer service skills, work well as part of a busy fast paced team and will be professional and confident when on customer calls.

The starting salary on offer is up to £17,300 + 25 days holiday + bank holidays, pension scheme, and single life assurance.

The hours on offer are 42.5 hours per week which includes a 1 in 4 weekend remote working.

The Company

A large business solutions company.

The Role

As Service Coordinator you will be the first point of call for customers and clients. You will work to resolve any issues professionally and efficiently where possible, or arrange the necessary engineers for the job.

Your key accountabilities will be:-

• Taking customer and client calls and resolving any issues they have by either assisting over the phone, on the relevant system or arrange for the engineering team to go out.
• Work with the team to ensure all requirements are met in a timely manner.
• Ensure the systems and all documents are update with each action you make.
• Completion of all diary requirements on a day to day basis.
• Assist with ordering of spare parts for the Engineers when needed.

The Person

To apply for the role for of Service Coordinator you must be confident and professional using the phone. Able to communicate with customers and clients at all level.

It would be beneficial to also have:-

• Microsoft Office experience including but not limited to Excel and PowerPoint.
• Previous experienced of fast paced Customer Service roles. (Call centre environment)
• Highly organised.
• Use to working in a team environment.


Package and Prospects
On offer is a salary of £17,300.
This is an excellent opportunity to develop your career with successful organisation within an ever changing environment.

Location:

Based in Haverhill and is commutable from:

Cambridge
Bury St Edmonds
Braintree
Bishop's Stortford
Duxford
Melbourn
Sudbury

And the surrounding areas.