Dutch Speaking Customer Service Advisor Job In Droitwich

Dutch Speaking Customer Service Advisor

  • £20000 - £23000 per annum
  • Posted: 09/03/2018
  • Droitwich
  • Job Ref: 589103821
  • Permanent

Job Details

Dutch Speaking Customer Service Advisor
Permanent – Competitive Salary
Are you a Dutch speaking Customer Service professional looking for a new challenge? This is a fantastic opportunity for a talented and enthusiastic individual to join a growing international business working as part of their established busy team. Full training will be given and there is scope for development and progression. If you speak fluent Dutch and are looking for a role where you can learn about and further develop a career in a fast-growing and popular industry sector, this could be for you.
About Our Client
The offices based in Droitwich which is commutable from Stourport, Droitwich, Worcester and surrounding areas. Our client is seeking a Customer Service Advisor to join their busy Customer Service team of 5. Ideally they are looking for someone with some previous customer service experience in a similar commercial role. As you need to be able to deal with customer and trade customers in both Dutch and English comfortably and professionally by telephone, email, and live chat in a fast paced, varied and fun environment.
Duties of role:
• Process customer orders, by telephone and email
• Present new products and promotions, up and cross sell additional products to customers
• Successfully resolve customer queries and concerns
• Respond to customer enquiries providing product and basic nutritional advise
• Track and expedite parcel deliveries
• Administer website back offices
• Liaise with various internal departments
• Operate as one team with sales, marketing, ecommerce and show team based in the Netherlands
• Record and respond effectively to customer complaints, process refunds and returns

The successful Candidate will
• Ideally, 1 year previous experience in a fast-paced customer service environment
• Natural ability to work accurately and concisely under pressure
• Effective multi-tasker, happy to juggle administration tasks with responding to customers
• Excellent problem solving and customer care skills
• Ability to learn and navigate multiple systems and software with ease
• Flexible approach with willingness to adapt to customers in multiple countries
• Enthusiastic and driven work ethic with friendly and professional manner

Key Skills
• Excellent verbal and written communication skills
• Fluent Dutch and English language skills essential
• Careful attention to detail, able to effectively manage customer queries and issues
• Ideally previous experience of dealing with inbound customer calls and resolving queries
• Team player with effective interpersonal skills
• Good persuasion, negotiation and administration skills
• Resilient, able to deal effectively with stress and conflict
• Self-confident, quick learner
• A decision maker (within scope of responsibilities)
• Ability to plan, organise and prioritise a busy and changing workload daily
• Desire to engage with customers to identify and pursue up/cross selling opportunities

Additional information
• Nutritional qualification and/or some French language skills would be advantageous
• Position based in rural location in Worcestershire UK, must be driver with own transport
• Hours: 09.00 – 17.00 hours Monday – Friday
• Competitive package

How To Apply:
If you think you have the skills and experience we are looking for them please do not hesitate to email me: sarah.nicholson@pertemps.co.uk
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