Pertemps Language Division is currently recruiting for a Customer Services Assistant with fluency in German for our Lanarkshire based client.
This a temp to perm position, and salary for this role will be £19,000 per annum (£9.14 per hour). Hours of work are Monday - Friday, 7.30am - 4.00pm.
The Account Administrator is primarily responsible for managing the relationship with German customers on a daily basis. Main contact will be via the telephone, taking customer calls and handling them in an appropriate manner.
The main responsibilities include:
Taking individual responsibility for a dedicated number of customers
Responding promptly to all inquiries and requests
Ensuring the customer receives a high level of service at all times
Handling and resolving customer complaints
Following up customer orders
Liaising with internal departments
Recording accurate details of all actions taken
Following up on all customer communications
Escalating any issues to Management in a timely manner
Supporting other teams when required/requested
Key skills required:
Experience with SAP would be advantageous
Good working knowledge of Microsoft Office packages
Communication skills both verbal and written
Excellent Listening skills
An customer focused approach
Able to work on own initiative
To apply, please send your CV to firstname.lastname@example.org, or call 0141 248 6020.