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German Customer Service


  • £9.14 per hour
  • Posted: 08/03/2017
  • Motherwell
  • Job Ref: 629102955
  • Temporary

Job Details

Pertemps Language Division is currently recruiting for a Customer Services Assistant with fluency in German for our Lanarkshire based client.

This a temp to perm position, and salary for this role will be £19,000 per annum (£9.14 per hour). Hours of work are Monday - Friday, 7.30am - 4.00pm.

The Account Administrator is primarily responsible for managing the relationship with German customers on a daily basis. Main contact will be via the telephone, taking customer calls and handling them in an appropriate manner.

The main responsibilities include:

- Taking individual responsibility for a dedicated number of customers
- Responding promptly to all inquiries and requests
- Ensuring the customer receives a high level of service at all times
- Handling and resolving customer complaints
- Following up customer orders
- Liaising with internal departments
- Recording accurate details of all actions taken
- Following up on all customer communications
- Escalating any issues to Management in a timely manner
- Supporting other teams when required/requested

Key skills required:

- Experience with SAP would be advantageous
- Good working knowledge of Microsoft Office packages
- Communication skills both verbal and written
- Excellent Listening skills
- An customer focused approach
- Team Player
- Able to work on own initiative

To apply, please send your CV to gemma.mcbride@pertemps.co.uk, or call 0141 248 6020.