Pertemps Kettering are currently recruiting for Travel Consultants ( FT/PT) to work as part of the customer service team in a call centre environment This is a fantastic opportunity to experience different destinations and culture whilst, broadening your travel knowledge and experience.
Duties will involve:
Arranging all aspects of the customer's holiday including, flights, accommodation, packages, and ancillaries using various travel/booking systems to process holidays.
Ensuring all customers' requirements are met.
Promote all products and services to maximise sales opportunities, and seek ways to up-sell and cross-sell where appropriate
Advising clients on travel arrangements, e.g. visas and passports
Providing advice on locations, prices, availability etc.
Collecting and processing payments
Making holiday amendments to existing bookings
Dealing with administration requests, complaints and refunds
Providing an exceptional level of customer service at all times
Skills & Experience requirements
The ability to quickly build rapport through excellent verbal communication skills, using questioning and listening skills to draw out additional information from the customer
Good attention to detail
Knowledge of Microsoft and in house systems.
Well organised and able to prioritise workload in a busy fast paced working environment
Ability to work well as part of a team, and on your own.
Knowledge and previous experience in Travel would be an advantage however full training is provided.
Exceptional Geographical Knowledge
Various shifts available between the hours of 08:00 to 20:30 Monday - Friday and 08:00 - 18:00 at the Weekends. Work will include 2 weekends out of 4, and days will be taken off in the week when working weekends.
Please note that No holidays are permitted during the training period (6 weeks) - if part time must be able to commit to full time training for first 3 weeks.
If you have the relevant skills and experience or would like to start a career in travel , please send a CV in word format by clicking on apply or call hannah Page on 01536 526449