The purpose of this role is to provide a service to internal customers, by efficient handling of inbound email contact and allocation to relevant business areas and individuals. To carry out any ad-hoc tasks as requested by line manager.
This is an exciting opportunity to work in a fast moving environment, as part of a dedicated team, providing a unique service to our Complaints Departments and other areas.
As part of this role you will undertake the analysis, and classification of incoming correspondence, ensuring it is correctly identified and allocated to the proper teams. This work needs to be completed within specific timescales, and as a result you have the opportunity to make a positive impact on our Complaints SIM score.
This role will improve and broaden your understanding of this key area of the business, and will involve you primarily using the SAP CRM system to carry out your role.
You will take responsibility for your own work and contribute positively to the continual development of the department.
You will be required to work 9 - 5, Monday to Friday at our head office Clearwater Court, in Reading town centre. This role is an ongoing temporary position and you will be paid £10.44 per hour.