Customer service agent


  • £18700 per annum
  • Posted: 13/09/2017
  • Swindon SN2 8BN Swindon
  • Job Ref: 748100653
  • Permanent

Job Details

What makes this role unique?

These roles sit within the Other Water Companies & Surface Water Drainage Teams in Swindon. The teams are responsible for providing excellent service to our wide variety of customers throughout various work streams. The roles are very busy , and offer a challenging and rewarding working environment.

What will this role involve?

Delivery of effortless customer service by achieving through the achievement of quantitative and qualitative targets
Proactively demonstrate the companies values, sharing knowledge and contributing to the success of the team
Carry out accurate work that complies with company processes and regulatory requirements
Identify opportunities to improve the customer experience, minimise cost and maximise revenue
Taking real ownership of each case you manage, working through to conclusion with an end to end journey for each customer or tenant
The use of a variety of computer systems and adherence to business processes

What skills are we looking for?

We are looking for individuals who are happy to have customer contact everyday via phone, email, letter or text. You will be expected to engage with different levels of internal stakeholders and the diversity of our customers and their tenants. To be successful in this role, you will need to be flexible and willing to learn as there are many processes carried out in the team. You will have good verbal, numerical and written communication skills and happy to work on your own initiative yet as part of a larger team.

For this role we are looking for someone who has a passion for people, a strong work ethic and behaviours that align well with our values.

This role requires the successful applicant to cover the hours between 8:00 am to 8:00 pm during the week. At this time the team currently work between 8:00am to 6:00pm Monday to Friday, this currently suits business needs and the team.

These temp to perm roles are based at Walnut Court, Swindon. We are offering up to £18,700 (depending on skills and experience).