What is the purpose of the role?
Our client is currently seeking a Service Delivery Associate; working for the UK's largest water and Wastewater Company on a permanent basis. This essential role will work within the service desk in Wholesale Market Services division, handling all service requests raised by customers, using request fulfilment processes and systems to ensure they are delivered in line with the market codes and service desk objectives.
This role is based in Reading, with an annual salary of £18k-£20k depending on experience plus benefits.
What will this role involve?
Providing an excellent customer experience to the required internal and external standards.
Contributing to team success, by demonstrating our company values, sharing knowledge with fellow associates, and developing best practice for delivering to customers.
Carrying out accurate work that complies with processes, market requirements and regulatory requirements, meeting agreed performance targets.
Identifying opportunities to optimize best practice through minimizing operating cost and regulatory/market risk, where appropriate.
What are we looking for?
We are seeking an individual with well-developed interpersonal skills, specifically an individual with good communication skills across verbal and written channels, and effective at working within a team. The individual will have strong problem solving abilities in a customer-facing environment, and will have important characteristics to deliver this, such as effective listening skills and an appropriate tone when engaging with customers.
It is essential for a successful candidate to be PC literate, and be numerate. Finally, it would be desirable to have a candidate who has previous customer-facing experience.