The Technical Response Customer Assurance team is the key interface between this large utilities company and the customer for loss of supply or pressure issues that have been deemed internal or private, and not caused by work that company or its contractors have carried out.
The key goal is to understand, take ownership and actively reduce the need for customers to contact us, resolving issues quickly and keeping customers updated through proactive case management.
The role involves offering a customer further guidance on how to resolve their issue of the field and operations teams have clearly identified that the issue is internal.
This additional support helps get the customer issue resolved more quickly and drives better customer satisfaction and CSAT scores.
Excellent stakeholder engagement skills are therefore vital for this role, communicating with numerous teams across the business and relaying relevant information back to the customer in a
This role will be based at our office in Green Park, Reading and you will be working Monday to Friday.
Salary will be £10.44 per hour.