What is the purpose of this role?
Every year we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs and randomly selected customer properties, to ensure your drinking water is of the highest quality. The Drinking Water Inspectorate (DWI) monitors and enforces water quality regulations on behalf of the Department for Environment Food and Rural Affairs (Defra). Their job is to assess the wholesomeness of drinking water, and carry out audits of all water suppliers to examine all aspects of water quality, treatment, monitoring and analysis. The quality of our drinking water is determined by standards set out in the Water Supply (Water Quality) Regulations 2000 (and associated amendments).
This is a unique role, allowing you to have complete control over your day to day work. You will be visiting customers directly at their homes and taking water samples ensuring the standard of drinking water provided is always to the best standards possible. You really will be working on the front line and be the face of the company.
This role will involve:
Collecting samples from works, reservoirs and customer addresses; this will involve some cold calling, so a high level of confidence and strong customer service skill is an absolute necessity.
You will be in charge of managing the maintenance of your sampling records and sampling equipment to UKAS and DWI standards.
Planning your workload and deliver monitoring program, liaising with the Technical Scheduling team, CSWQ group and Process Team for technical data and Regulatory and Performance team for all reactive work, all in line with Company Protocols.
You will also have an excellent attention to detail, as you will have to keep records of all samples taken on a daily basis.
Other duties will include investigating possible supply issues, whilst effectively planning routes and collection programs.
Arranging appointments with customers and sample customer complaints and taking part in events as part of an out of hour's roster.
What skills are we looking for?
Excellent customer service skills are needed as you will be visiting customer homes. You will need to be informative and organised. The successful candidate will also have knowledge of the water industry and processes relevant to this area of work. You must be happy to learn about Health and Safety legislation, if you don't already have a working knowledge of this. You will have excellent written and oral communication and interpersonal skills as well as being computer literate. The ideal candidate must be comfortable driving a large size commercial van and be confident driving in busy environments, such as city centres or enclosed estates. A clean driving license is essential, journey planning and route finding demonstrating efficiency as well as a good driving knowledge as you will be working as part of a busy team.
This role is a temporary position for approximately 6 months. It has a flexible base location at our sites in either Fobney, Shalford or Marlow and is paying £10.32 per hour.