Customer Service Agent
What makes this role unique?
Are you passionate about customer service? Do you have experience of delivering excellent service to customers, either face to face or over the phone? We are recruiting for a highly motivated and fast paced team within Thames Water's customer service centre in Reading. There has never been a more exciting time to join Thames Water than right now. So if you are passionate about customers, have a great attitude, love solving problems and want to be part of a great success story then we're here for you.
What is the purpose of the role?
Working in the clean and waste water operations team you will have the opportunity to provide a first class resolution services for customers. You will handle and resolve inbound customer enquiries relating to customer issues, such as burst drain pipes or sewage leaks, you will need to recognise the problem and identify the relevant information to be able to send out an engineer to solve the problem. Full training will be provided to help you deliver an exceptional service to our customers.
What will this role involve?
Taking and receiving customer calls to discuss issues around clean and waste water
Meeting quality monitoring targets to ensure that that the customers' practical and emotional needs are met.
To be the voice of Thames Water to customers and represent the company professionally and with pride.
To meet or exceed departmental and personal objectives and key performance indicators.
Clearly demonstrate Thames Water values to both internal and external customers.
What skills are we looking for?
You will need to have a strong background in Customer Service and, ideally, experience in working in a contact/call centre environment. Full training will be provided
You will be able to deal effectively with customer issues in a professional manner.
A clear and concise communication style is essential and you should demonstrate a brand awareness to ensure that Thames are delivering a consistently high service to its customers at all times.
You must have the ability to work within a fast paced, sometimes pressurised environment.
Thames Water information - Hours etc
This is a permanent position based in Kemble Court, Green Park, Reading, paying £19,000 . There are 2 options for this position they are;
Team 1 working Wednesday , Thursday, Friday & Saturday - fully flexible 9.5 hour shifts with 30 minute unpaid lunch ( 06:00 - 22:00 scheduling window)
Team 2 working Sunday Monday Tuesday Wednesday - fully flexible 9.5 hour shifts with 30 minute unpaid lunch ( 06:00 - 22:00 scheduling window)