Technical Business Support Officer Job In Hackney

Technical Business Support Officer

  • £14.36 per hour
  • Posted: 10/04/2018
  • Hackney
  • Job Ref: 775108917
  • Temporary

Job Details

Technical Business Support Officer

My Client is a Local Government body located in North East London and they are looking for an experienced Technical Business Support Officer for a temporary role with an approximate duration of 3 months.

Technical Business Support Officer Role & Responsibilities:
Maximise the operational effectiveness of IT systems including:

  • electronic document management / archive systems and associated procedures
  • development management back office systems;
  • graphical information systems (GIS) aligned to the planning database;
  • web related systems.
  • Support the delivery of a high quality front-line customer service that delivers the corporate Service First agenda.
Undertake all administrative processes associated with the:
  • assessment of planning applications; enforcement enquiries, appeals
  • updating of statutory lists with new additions to listed buildings, conservation areas or Article 4 directions and TPO's provision of support to Duty Planning officers; maintenance and response to Statutory Planning Register requests;
  • Maintain and update any filing system associated with the Service Area.
  • Proactively respond to incoming, internal or external, written, telephone or face to face enquiries/correspondence as required.
  • Assist with the collation, verification and delivery of performance management data related to National Indicators, Service Standards and other data when requested.
  • As job descriptions can be exhaustive, other duties (not listed) apply to the role

Experience & Knowledge
  • Operational and administrative office duties.
  • IT programmes, specifically Microsoft programmes,
  • Best practice customer service and a commitment to an excellent customer experience.
  • Equality and Diversity, Health and Safety and other policies in accordance with Council guidelines; and the legislative framework within which Planning and Council operates;

  • Good time management and organisational skills.
  • Commitment to performance management as a means to achieve personal and service delivery goals and measure outputs.
  • Written and oral communication skills
  • Interpersonal skills to establish positive relationships with managers, officers, customers and stakeholders;

Personal Attributes
  • Teamwork focused and make the best use of personal skills; dedicated to the delivery of high quality services in tight timeframes.
  • Capacity to comprehend and make best use of new and developing IT systems.
  • Must have a strong focus on detail and an ability to work quickly and accurately.
  • Must have strong customer service focus.
  • Influence others and gain trust and confidence; employ tact, discretion and sensitivity.
  • Solve problems and use negotiation skills to achieve positive outcomes.
  • Commitment to the Council's organisational values.
Role: Technical Business Support Officer
Duration: Approx 3 months
Pay Rate: £14.36 per hour
Start Date: 15/04/2018