Customer Service Officer Job In Hackney

Customer Service Officer


  • £14.31 per hour
  • Posted: 11/04/2018
  • Hackney
  • Job Ref: 775108919
  • Temporary

Job Details

Customer Service Officer

My Client is a Local Government body located in North East London and they are looking for an experienced Customer Service Officer for a TEMPORARY role with an approximate duration of 2 months.

Customer Service Officer Role & Responsibilities:

  • To deliver a high quality customer service across all channels including but not limited to telephone, web and face to face
  • To support and drive the digital and channel shift programme, monitor and track discussion topics and page analytics via Social Media for the management team
  • To show interest and regularly consult line manager to seek progress in meeting pre-defined targets and outcomes
  • To consistently deliver an excellent experience for customers, ensuring that things are right first time across all channels of access
  • To have a clear understanding of who the customers are, listen to their needs, resolve their queries, and respond promptly and positively to customer requirements in a helpful and courteous manner
  • Deal with potentially difficult situations, involving customers both over the telephone, face to face or Social Media
  • Other duties are applicable to the job role but not listed

Customer Service Officer Knowledge, Skills & Experience:
  • The ability to work on own initiative and resolve enquiries/complaints on behalf of the customer
  • Ability to work in a pressurised environment, balance competing tasks and ensure that issues presented to the Service Centre are dealt with efficiently
  • The ability to manage customer expectation when giving constructive or unpopular feedback
  • Being able to operate a wide range of IT software packages and be able to type 30 words per minute as a minimum and able to input data accurately
  • the ability to understand customer care in front line services and a commitment to delivering responsive services that meet customer needs

Essential:
  • Experience dealing with challenging customers
  • Experience of Social Media activity
  • Experience of working to targets, timescales and standards
  • Experience of organising multiple tasks and workloads

Preferred/Desirable:
  • Ability to speak and/or read & write in other language(s)
  • Professional Customer Service/Call centre Qualification of Accreditation
  • Knowledge of welfare benefits
  • Experience working in the housing sector
  • Experience working with benefits

Role: Customer Service Officer
Duration: Approx. 2 months
Pay Rate: £14.31 per hour
Start Date: 16/04/2018