Insurance Claims Advisor - Customer service
A leading Insurance Company handling claims management services are looking to recruit a Claims Advisor/Customer Service Administrator
You will provide exceptional customer experience to a portfolio of High Net Worth and Commercial subsidence claims.
You will be the first point of contact to the Clients and Policyholders for any queries on their Subsidence claims. As well as proactively driving your claim portfolio you will be required to maintain a task diary system, recommend and raising payments, produce client reports, letters, liaise with contractors and other external suppliers you will also handle complaints from customers and suppliers
Previous experience within a customer service office environment ( Ideally Claims/Insurance/Administration experience)
Organised, diligent and able to run tasks through to completion
Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes
Excellent communication and negotiation skills
Experience of computer based claims handling system
Ability to deal with demanding customers in a sympathetic but firm manner over the telephone.
Able to cope with a fast changing working environment
A desire to embrace innovative working practices
Ideally educated to 'A' level/ degree standard
Working for this client you will be given the opportunity to study further with regards Insurance Exams
This is an excellent company to work for, the company will consider all candidates who have strong customer service/administrative experience